Refund & Cancellation
Our policies regarding order cancellation and refunds
Last updated: July 2026
1. Order Cancellation
You may request cancellation of an order within 24 hours of placing it, provided the service work has not yet commenced. To cancel, contact us at customercare@talentwork.in with your order details.
Once work on your service has begun — including document review, writing, design, or distribution — cancellation may not be possible and the applicable charges will apply.
2. Refund Eligibility
| Situation | Refund |
|---|---|
| Cancellation requested within 24 hours (work not started) | 100% refund |
| Cancellation after work has commenced | No refund, partial credit may apply |
| Delivery not completed on time due to our fault | Full or partial refund |
| Duplicate payment / payment error | Full refund of the duplicate amount |
3. Money-Back Guarantee
Selected services are covered by our 100% money-back guarantee. If you are not satisfied with the delivered work, you may request a refund within 7 days of delivery. Requests are reviewed on a case-by-case basis, and we may request reasonable revisions before processing a refund.
4. How to Request a Refund
- Email us at customercare@talentwork.in with your order ID, service name, and reason for the refund request.
- Our team will acknowledge your request within 24-48 hours.
- Approved refunds are processed within 7-10 business days to the original payment method.
5. Non-Refundable Services
Services that have been fully delivered and distributed — such as completed resume broadcasting campaigns, completed verifications, and delivered digital deliverables — are generally not refundable unless covered by the money-back guarantee or a service delivery failure on our part.
6. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.